Privacy and Usage Policy

Privacy Policy

At Ghunnah, which operates through the Zid platform, we are committed to protecting your personal data and ensuring it is used in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. 

IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU MAY NOT USE OR ACCESS THIS SITE.

This Privacy Policy outlines how we collect, use, and safeguard your information, providing a safe and fair shopping experience for all our customers.

1. Collection of Personal Data

We collect your personal data when you use our store via the Zid platform, including:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (Note: All payment transactions are securely processed via Zid’s secure payment gateways. We do not store any bank card information directly.)

2. Use of Personal Data

Your data is only used for the following purposes:

• To process your orders and complete your purchases
• To fulfill delivery through approved logistics partners
• To improve your shopping experience and share exclusive offers or promotions

3. Data Protection

We rely on the Zid platform, which follows the highest security standards to protect your data from unauthorized access, modification, or disclosure. Internally, we also apply best practices to ensure the confidentiality and integrity of your information.

4. Data Sharing

We only share your personal data with:

• Delivery companies to ensure accurate and timely shipping
• Payment gateways for secure transaction processing
• Legal or regulatory bodies when required by law

We do not sell or share your information with third parties without your explicit consent.

5. Customer Rights

As a customer, you have the right to:

• Request access to or correction of your personal data
• Request deletion of your data, unless we are legally required to retain it
• Opt out of marketing communications at any time

Usage Policy

1. Account Registration & Use

• Customers must provide accurate information during registration
• You are responsible for updating your information when necessary
• You are also responsible for maintaining the confidentiality of your login credentials

2. Orders and Payments

• Orders are subject to availability and confirmed upon successful payment
• Payments are processed through Zid’s secure payment gateways
• Ghunnah reserves the right to cancel any order in case of payment issues or policy violations

3. Shipping and Delivery

• Products are shipped through our authorized delivery partners
• Delivery typically takes [XXX] business days from the order date
• Customers are responsible for providing a correct and complete delivery address

4. Intellectual Property

All designs, content, and media (e.g., product images, logos, and texts) on Ghunnah.com are exclusive intellectual property of Ghunnah. No part of the site may be copied, reused, or distributed without prior written permission.

5. Customer Obligations

• Customers must use the website in compliance with all applicable laws
• The site must not be used for illegal or harmful activities that may affect Ghunnah or other users

Cookies

We use cookies to enhance your browsing experience. You may adjust your browser settings to disable cookies if desired.

Contact Us

If you have any questions about this Privacy and Usage Policy, please reach out to us at email: [email protected].